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Terms & Conditions


By using the Service offered through this Website, you are bound by the terms and conditions as set out below. If you do not agree to be bound by these terms and conditions, you may not use or access our Service.

Key Definitions

"Customers" means any person who submits or publishes a job on the Website for Trade Professionals to quote on.

"Job" means project/job submitted by a customer via our service.

"Users", "You", means anyone making use of the UK builders online.

"Service" means any procedure or service that is provided by UK builders online to Users, which includes, but is not limited to: information, services and products provided through the Website, or by telephone or email.

"Trade Professionals", "Tradesmen" and "Tradespeople" means any business who registers on the Website in order to quote for work posted by Customers.

"Trade Membership" means that a Trade Professionals has an active subscription to receive leads, within their defined working area and for their selected skills and trades.


Uk builders online provides an online marketplace for Trade Professionals of all types, and potential Customers who are in need of their services.

Accuracy of Information

Although we make every attempt to ensure that it is correct and accurate, Uk builders online cannot guarantee the accuracy of the information on this Service, and are not liable for any problems or losses arising from errors in the content.

In using the Services provided by UK builders online, you acknowledge that UK builders online is not acting as a contractor or agent and is not responsible for any work done. It is the responsibility of the Customer to select a suitable Trade Professional and to negotiate the terms for any work that they undertake, and UK builders online will not be involved or held liable for the agreement between the Customer and Trade Professional.

We recommend that any Customer, before entering into a contract with any Trade Professional, obtains confirmation of insurance cover, guarantees, qualifications and any other necessary document. If you suffer any problems or losses as a result of acting on the information provided outside of the Website, UK builders online will not be liable.


You agree to use the website only for lawful purposes and in a way that does not infringe the rights of or restrict or inhibit anyone else's use and enjoyment of the website. Messages, profiles, job descriptions and other content must be civil and tasteful.

You understand that all postings, messages, text, files, images, photos, video, sounds, or other materials ("content") posted on, transmitted through, or linked from UK builders online, are the sole responsibility of the person from whom such content originated. You are entirely responsible for all content that you post, email or otherwise make available via the Service.

You understand that UK builders online does not control, and is not responsible for content made available through the service. Furthermore, the UK builders online site and content available through the Service may contain links to other websites, which are completely independent of UK builders online. UK builders online makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such website.

You understand that UK builders online does not in any way 'vet' or approve Trade Professionals who are listed on the site. We firmly believe that comments from previous customers provide the best help in deciding who to hire.

Your linking to any other websites is at your own risk. You agree that you must evaluate, and bear all risks associated with, the use of any content, that you may not rely on said content, and that under no circumstances will UK builders online be liable in any way for any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise made available via UK builders online.

You acknowledge that UK builders online does not pre-screen or approve all content, but that UK builders online shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any content that is available on the website for violating the letter or spirit of the terms or for any other reason.

Intellectual Property

UK builders online owns all the intellectual property rights relating to the site, including the designs, text, database, graphics and layouts, and you agree not use or copy any part thereof without our express permission.

The intellectual property rights on postings, messages, text, files, images, photos, video, sounds, or other materials ("content") Users upload to UK builders online are retained by the copyright owner, and these are added to the site by Users at their own risk. In doing so you are giving expressed and irrevocable permission for us to store, display and use the content.

You agree that UK builders online shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between Users on this Website, or between Users and any third party, you understand and agree that UK builders online is under no obligation to become involved.

In the event that you have a dispute with one or more other Users, you hereby release UK builders online, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or our service.

Payment Terms & Refunds

If you are a Trade Professional, you agree to pay UK builders online a shortlist fee every time you are shortlisted for a job through our service.

The shortlist fee is clearly displayed on each job page, and will also be clearly marked as you express interest in the job. Each fee is calculated based on the likely size and value of the job, and fees will range from £2.00 (GBP) to £45 (GBP).

Our fee invoices have payment terms of 14 days from date of issue. You agree to pay the shortlist fee whether or not you win the work, and even if your membership has expired.

Success Fees

If you are a Trade Professional, you agree to pay UK builders online a success fee for any work secured through our service. Work will be considered to be secured if after quoting, messaging or contacting the client via the website you are paid for some or all of the job advertised or similar or related work.

Our success fee invoices have payment terms of 14 days from date of issue. Since it is impossible for us to track when work is done and Trade Professional are paid we cannot wait until you have been paid for the work. Refunds will be given for success fee payments usually only if the job has not actually been secured. You agree to pay the success fee even if your membership has expired

For more information please follow this link to our success fee explained page.

Trade Membership

Trade Membership is paid for on a subscription basis in advance. Refunds will not be given. Each job that is posted creates a small pool of leads to relevant trades people based on proximity to the job and other factors. UK builders online does not guarantee that any tradesmen will have access to any particular job, or that tradesmen will secure work from the leads they are allocated.

If you setup an online payment agreement to pay us, we will automatically take payment 3 days before the renewal date of your Trade membership. 7 days prior to that date, we will notify you by email to the email address that you gave us that your Trade membership is about to renew. You must close your account if you do not want your membership to renew. UK builders online will not be responsible to you or any third party for any losses or costs that may result or arise out of you not updating or cancelling your agreement prior to the renewal date.

From time to time UK builders online may change its Trade Membership prices. Provided we give you 7 days notice of a pricing change, if you do not cancel before your scheduled renewal you have agreed to the new price.

You agree that having a Trade membership does not remove UK builders online right to Limit or Terminate your services.

You agree that UK builders online has the right to change the features and privilledges of Trade Membership.

All Services

You agree you are responsible for paying our invoices within the payment terms of the invoice. If your account has an invoice which is more than 7 days overdue your account will be automatically restricted.

Refunds may occasionally be offered in other circumstances at the discretion of UK builders online.

You agree to receive all invoices by email to the email address you have given to us. It is your responsibility to ensure that this email address is working correctly.


You acknowledge that UK builders online may establish limits concerning use of the Website, including but not limited too the maximum number of days that content will be retained by the website, the maximum number and size of postings, email messages, or other content that may be transmitted or stored by the Website, and the frequency with which you may access the website.

You agree that UK builders online has no responsibility or liability for the deletion or failure to store any content maintained or transmitted by the Website. You also acknowledge that UK builders online reserves the right at any time to modify or discontinue the website (or any part thereof) with or without notice, and that UK builders online shall not be liable to you or to any third party for any modification, suspension or discontinuance of any services.

You agree that we shall not be liable for any loss or damages arising from the provision (or non-provision) of any part of the service, including loss of profit or consequential loss or damage.

Termination of service

You agree that UK builders online, in its sole discretion, has the right (but not the obligation) to delete or deactivate your account, block your email address, or otherwise terminate or restrict your access to or use of the website, immediately and without notice, and remove and discard any content within the website, for any reason, including, without limitation, if UK builders online believes that you have acted inconsistently with the letter or spirit of the terms.

Further, you agree that UK builders online shall not be liable to you or any third-party for any termination or restriction of your access to the website.

Further, you agree not to attempt to use the website after said termination.


UK builders online reserves the right to change or update these terms and conditions from time to time. As a User of the website, you are responsible for acknowledging any updates of these terms and conditions by visiting this section. Any significant changes in the terms and conditions will be followed by notification emails to all active Users.

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